GardenLeaving, and taking your garden with you
There is nothing to cancel — GardenTrack costs nothing and there is no subscription. Clearing your garden is a button in the app. Closing your account and getting a copy of your data are things you email us for, because we have not built the buttons yet, and we would rather say that than point you at one that is not there.
There is no subscription to cancel
Nothing in GardenTrack is paid today. We have never taken a card, there is no billing in the product, and no plan renews. If you want to stop using it, you can simply stop — nothing will charge you and nothing will chase you.
When there is something paid, it will be an obvious choice made on purpose, and canceling it will be a button rather than an email. That is not a promise about a date.
Clearing your garden — a button, today
In the app, on your profile, Restart my garden removes your plants, beds, trays and journal from your device and from our copy of it. It is the right thing at the end of a season, or when a first attempt has become more mess than record.
It tells you what it is about to remove before it does it, and you can keep your location and frost dates so a fresh start does not mean answering the setup questions again.
Closing your account — email us
There is no delete-my-account button yet. Email hello@gardentrack.app from the address you signed up with, say you want the account gone, and we remove your account and everything attached to it — garden, journal, photos, conversations, the email address itself.
Saying "we are building that button" would be easy and we have not built it, so: it is a person doing it by hand at the moment.
Getting a copy of your garden — also email us
The counting, and why it is the one thing we cannot pull out for you
We count four things about how the app is used — opens, setting up started, setting up finished, and accounts made. The privacy page names exactly what a record holds: a random number, which of the four happened, and when.
It is not attached to your account, and that is deliberate — the app stops sending the random number the moment you make one.
So when you ask us for everything we hold about you, those records are not in it — and we would rather explain that than quietly leave them out. There is no name on them, nothing about your device, and no address of any kind. Nothing on the record points at your account, we do not try to match them up, and nothing in the app does either.
Deleting your account does not delete them, because nothing connects them to it in the first place. That cuts both ways and we are not going to pretend otherwise: it is why they cannot identify you, and it is also why we cannot pick yours out to hand you.
There is no export button. We are not going to dress that up: if you want everything we hold about you, email hello@gardentrack.app and ask, and we will put it together and send it to you.
It is a fair thing to want before trusting a season of records to somebody, and it is the honest answer while a one-tap version does not exist.
What we can and cannot get back
If you were signed in, your garden is recoverable. That is the whole point of signing in — a new phone pulls it back down, and a lost one costs you nothing but the phone.
If you were never signed in, we cannot help, and we want to be blunt about it. The app works signed out on purpose: your garden lives in that browser on that device and never reaches us. If the browser is cleared or the phone is gone, so is the garden — there is no copy of it anywhere for us to send you, because not having one was the arrangement. Backing it up takes an email address and no password.
The plant database is yours already
Separate thing, worth knowing: the crop and variety data behind the app — every plant, every source — is a free download under CC BY 4.0. Use it commercially, build on it, redistribute it; credit us and that is the whole license. Whatever you decide about your account, that part does not depend on us being here.